£51.70 (ex VAT) | £62.04 (inc VAT)
Our End-User Support packages provide protection for your system hardware and software components.
Our End-User Support packages provide protection for your system hardware and software components. Mellanox's TAC centers are here to assist with all your technical needs. From advanced hardware RMA to the latest software patches and bug fixes as well as our renowned best practice guides. Mellanox Global Support has you covered.
Under the Gold/Silver Service Level Agreement, Mellanox Technologies will provide:
These SLAs also include the investigation and analysis of any problems reported by the customer, which are related to Mellanox firmware images and software stacks as described below:
Mellanox InfiniBand and Ethernet software stacks, including Open Fabrics Alliance Enterprise Distribution (OFED) stacks InfiniBand/Ethernet software drivers.
The Mellanox support framework includes additional assistance with debugging, troubleshooting, tuning, and topology configuration, according to the customer's needs, covering host, switch and gateway products. Mellanox will attempt to fix or provide a work-around within the time frame mentioned in this SLAG according to his SLA.
Technical Support and Warranty
To help our clients make informed decisions about new technologies, we have opened up our research & development facilities and actively encourage customers to try the latest platforms using their own tools and if necessary together with their existing hardware. Remote access is also available