At Boston Limited we pride ourselves in the level of high quality customer service we provide to our clients. From the receipt of a completed returns form a clients enquiry goes through a whole set of procedures set in place to ensure that a returns request is turned around as quickly as possible and any queries regarding the RMA are instantly traceable.
Our close relationships with the chosen vendors that we have collaborated with ensure that if a product replacement is required we can clear RMA's with a genuine speedy response. Where a product is available from stock we will endeavor to replace faulty items as quickly as possible.
Prior to returning merchandise, you need to obtain an RMA number from our customer services department.
In order to request an RMA, start a new request on our Partner Portal. You can also use this site to track any outstanding returns that you have already send to us.
Once we receive your request we will process it and you will be issued a returns number via e-mail. This e-mail will also contain a pre-completed shipping label to make things easier and allow us to track your delivery upon arrival.
It is advisable to re-package your returns in the original packaging, otherwise in a suitable alternative, to ensure protection from damage in transit.
If you can't use the shipping label we provide, the returns number must be clearly and boldly marked on the packaging.
Your RMA number is valid for 14 days from date of issue.
If you require any further assistance please contact us.
When a system is returned for repair:
To help our clients make informed decisions about new technologies, we have opened up our research & development facilities and actively encourage customers to try the latest platforms using their own tools and if necessary together with their existing hardware. Remote access is also available