Here at Boston we strongly believe that in order to provide the best solution to a problem we need to fully understand and replicate it in-house. This unique approach to technical support helps us ensure that we fully understand your queries and are able to provide accurate solutions to any questions as quickly as possible.
As you can appreciate, technical support can only be as accurate as the information that we are provided with. For this reason we worked with users to design technical support forms to obtain the relevant information in order to provide accurate resolutions to all queries.
How do I get technical support?
We provide our customers with technical support through our online ticketing system, which can be found below:
CLICK HERE TO VISIT OUR SUPPORT PORTAL AND OPEN A TICKET
- Please complete the online form and provide as much detail as possible in order that we can solve your issue in the fastest possible time frame.
- You will need valid purchase details such as an order, delivery note or serial number relating to the product which you require support for. If you do not have this please contact your account manager to help you obtain this.
- Our engineers will be automatically notified of your query and will aim to get back to you within 2 - 4 working hours depending on your SLA*
- Our service desk operates UK business hours. If you have a Silver or Gold level (SBD or 24x7) onsite warranty contract, please refer to the welcome pack will which will have been provided to you with contact details to access services out of hours as required.
- An email will be sent to your registered address notifying you of any update to the ticket.
- Depending on the level of detail required, the engineer may ask you to perform further diagnostics or to provide further details to ascertain the cause of the issue.
*Target Response Times