£26.22 (ex VAT) | £31.46 (inc VAT)
Includes first year upgrade from Standard to BRONZE and an additonal year of BRONZE for a total period of 2 years.
Mellanox Standard Warranty
Mellanox provides a one year limited warranty on all Mellanox hardware at no charge. Our return and repair service is managed by our TAC (Technical Assistance Center) located at our US Headquarters and our APAC/EMEA facility. In the event of a product failure, the TAC will assist you remotely to identify the failed component. If a product failure is identified, an RMA (Return Materials Authorization) will be generated.
Standard warranty provides for a replacement part within the first 30 days and a 15 business day (after receipt of the RMA part) depot repair commitment, for the remainder of the warranty period. Mellanox also warrants that our software will operate in conformance with our documentation for a period of 90 days. Customers should reference the warranty specification for full warranty terms and conditions.
Under the Bronze Service Level Agreement, Mellanox Technologies will provide:
Should the problem be insoluble without direct access to the customer's system, then with the customer's approval, Mellanox will use all available remote access abilities to analyze and resolve the customer's problem.
To help our clients make informed decisions about new technologies, we have opened up our research & development facilities and actively encourage customers to try the latest platforms using their own tools and if necessary together with their existing hardware. Remote access is also available
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