Warranty Services
Levels of Service
We offer several different levels of warranty service so that our customers are able to completely personalize their chosen warranty to fit their requirements.
ON–SITE–NBD – Indicates service and support with coverage five days a week, eight hours a day, with an average Next Business Day (24 hour) response time. This coverage is available when the normal hours of product operation are between 9:00am and 5:00pm local European Time, Monday–Friday (excluding holidays). Please note that the Next Business Day response is activated after our Technical Support Team’s diagnostic process has determined an on–site visit is required.
ON–SITE–SBD – Indicates service and support with coverage five days a week, eight hours a day, with an average four hour (Same Business Day) service response time. This coverage is available when the normal hours of product operation are between 9:00and 5:00pm local European Time, Monday–Friday (excluding holidays). Please note the four hour (Same Business Day) response is activated after our Technical Support Team’s diagnostic process has determined an on–site visit is required.
ON–SITE–7DX24X4 – Indicates service and support with coverage seven days a week, twenty four hours a day, with an average four hour service response time. Please note the four hour response is activated after our Technical Support Team’s diagnostic process has determined an on–site visit is required.
Advanced Warranty Services
As well as a variety of on–site warranty options we provide, Boston offers a cost effective Advanced Warranty Exchange services for which there are several different options available:
| Service Level Part Code |
Description |
| SM–1YRADVANCED |
1 Year Advanced Warranty of Parts |
| SM–2YRADVANCED |
2 Year Advanced Warranty of Parts |
| SM–3YRADVANCED |
3 Year Advanced Warranty of Parts |
| SM–4YRADVANCED |
4 Year Advanced Warranty of Parts |
| SM–5YRADVANCED |
5 Year Advanced Warranty of Parts |
ADVANCED – Indicates service and support available from our Customer Services Department with a standard next business day response time. Please note that the next business day response is activated after our Technical Support Team’s diagnostic process has determined that a replacement part is required.